Help

FAQs

If you need help you may find the answer in our most frequently asked questions below:

General

How do I contact you?

Do not hesitate to get in touch with any enquiries, feedback or just for a chat.

Email us help@club-apparel.com 

Call us 07919 557815 (please note that we are unable to reply to text messages)

Or use the contact form on our contact page and we will get back to you within 48 hours.

Ordering

What payments do you accept?

We accept all major credit & debit cards.

How do I know what size to buy?

Please see the individual product pages for size guides which will give you measurements for each product.

Delivery

How much is postage for UK orders?

Free Shipping on orders over £100

Standard Shipping: 2nd Class Tracked – £3.39

Express Shipping: Royal Mail Special Delivery Guaranteed by 1pm – £8.35

How Long Will My Order Take?

Unless you have Express Shipping, please allow 3-5 days for delivery.
Orders placed before midnight for Express Shipping will be despatched / processed next day (Monday to Friday only as we are closed weekends and Bank Holidays) 

We ship using Royal Mail Special Delivery Guaranteed by 1pm.  A signature will be required on delivery. If your order still hasn’t reached you after this time has passed, then please do get in touch at help@club-apparel.com and we will investigate this for you. 

How much is postage for international orders?

Europe

We are now shipping to Europe. Please be aware as we are based in the UK Customs Duty and VAT is not included within the cost of the item. You will be responsible for paying this on arrival of the goods into customs and the cost will vary from country to country. If these fees are not paid for and the items are returned to us, return shipping and any admin fees will be deducted from the refund. 

Economy Tracked – £9.00 

Rest Of the World

Australia/New Zealand/USA/Canada

Please note delays in customs to Australia means some parcels are taking up to 4 weeks to arrive. As above you will be responsible for paying customs tax on arrival. 

Economy Tracked – £15.00 

Buyers are responsible for any customs and import taxes that may apply. Any delays due to customs are out of our control.

How long will my order take to arrive in the UK?

Unless you have Express Shipping, please allow 3-5 days for delivery.
Orders placed before midnight for Express Shipping will be despatched / processed next day (Monday to Friday only as we are closed weekends and Bank Holidays) 

We ship using Royal Mail Special Delivery Guaranteed by 1pm.  A signature will be required on delivery. If your order still hasn’t reached you after this time has passed, then please do get in touch at help@club-apparel.com and we will investigate this for you. 

returns

What is your returns policy?

We happily accept returns and exchanges. Only unworn, unwashed merchandise is eligible to refund unless defective. Once your item is returned, you will receive a full refund (excluding postage).  At this point, we are unable to offer free returns.

What is your returns address?

Club Apparel, 
28 Richard Ave,
Brightlingsea,
Colchester, 
Essex,
CO7 0LX.

For exchanges as we can’t hold the stock, please could you order the correct size and return the unwanted item to the above address.

Please always include a note in your return parcel so we can check back to your email / order.